Frequently Asked Questions (FAQs)

1. How long does shipping take?

We offer three shipping options within the United Kingdom:
• Free Shipping: 3–5 business days.
• Standard Tracked Shipping: 2–3 business days — £5.
• Express Tracked Shipping: Next working day — £8.
International delivery times and costs vary depending on destination and carrier.

2. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Klarna.

3. Can I return or exchange my order?

Yes! We offer a 30-day hassle-free return and exchange policy for all customers in the UK. Items must be unused, in their original packaging, and with all tags intact.

4. How do I request a return?

You can contact us by email or phone with your order number. Our support team will provide you with a Return Authorization (RMA) and return instructions.

5. Do I need to pay for return shipping?

If the item is defective or incorrect, return shipping is free. Otherwise, customers may be responsible for the return shipping cost.

6. How long does it take to receive a refund?

Refunds are typically processed within 5–7 business days after we receive and inspect your returned item.

7. Do you ship internationally?

Yes, we offer international shipping. Delivery times and costs depend on your country and available carriers.

8. How can I contact Loop&Co UK?

If you have any additional questions, please contact us:

📧 Email: support@loopandco.uk
☎️ Phone: +44 20 7123 4567
📍 Address: 2nd Floor, 45 Great Marlborough Street, London W1F 7JL, United Kingdom