Frequently Asked Questions (FAQs)

1. How long does shipping take?

We offer free delivery within 2–3 business days across the UAE. Next-day delivery is available for AED 5. International shipping times vary depending on the destination.

2. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Stripe, Apple Pay, and UAE local payment methods such as Mada and Tabby.

3. Can I return or exchange my order?

Yes! We offer a 30-day no-questions-asked return and exchange policy for all customers in the UAE. Items must be unused, in original packaging, and with all tags intact.

4. How do I request a return?

You can contact us by email, WhatsApp, or phone with your order number. Our team will provide you with a Return Authorization (RMA) and instructions for shipping the item back.

5. Do I need to pay for return shipping?

If the item is defective or incorrect, return shipping is free. For other cases, customers may be responsible for the return shipping cost.

6. How long does it take to receive a refund?

Refunds are usually processed within 5–7 business days after we receive and inspect your returned item.

7. Do you ship internationally?

Yes, we offer international shipping. Delivery times and costs vary depending on your country.

8. How can I contact Loop&Co?

If you have any other questions, please contact us:

📧 Email: support@loopandco.ae
📱 WhatsApp: +971 4 537 3776
☎️ Phone: +971 4 537 3776