Returns & Exchanges

At Loop&Co UK, we want you to shop with confidence. That’s why we offer a 30-day no-hassle return and exchange policy for all customers across the United Kingdom.

Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be unused, undamaged, and returned in their original packaging with all tags intact.
  • For hygiene reasons, certain products such as intimate apparel, perishable goods, or customised items are not eligible for return unless defective.

How It Works

Step 1 – Contact Us
Reach out to our customer support team with your order number and reason for return/exchange.
📧 Email: support@loopandco.uk
☎️ Phone: +44 20 7123 4567
Step 2 – Receive Return Authorisation
Our team will review your request and provide a Return Authorisation (RMA) along with the return address.
Step 3 – Send Back the Item
Ship the item to the provided address. We recommend using a trackable courier service such as Royal Mail or DPD to ensure safe delivery.
Step 4 – Refund or Exchange
Once the returned item is received and inspected, we will issue your refund to the original payment method or send out the replacement product.

Processing Time

Refunds are typically processed within 5–7 business days after we receive the returned item.

Contact Us

If you have any questions about returns or exchanges, please contact us:

📧 Email: support@loopandco.uk
☎️ Phone: +44 20 7123 4567
📍 Address: 2nd Floor, 45 Great Marlborough Street, London W1F 7JL, United Kingdom

Note: Return shipping costs may be the responsibility of the customer unless the product is defective or an incorrect item was received.